Policy Summaries for Krieger Barrels Inc

Krieger Barrels Policy Documents

Please review these documents before viewing our site or purchasing a barrel. These policies are subject to change and revision at any time and without notice. Be sure to check back frequently to be sure these policies have not changed in a way that affects you. Customers and visitors are subject to the policies as they were written at the time of purchase or interaction with our site.

    This website is operated by Krieger Barrels. Throughout the site, the terms "we", "us" and "our" refer to Krieger Barrels. Krieger Barrels offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
    By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your Services.
    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
    Prices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
    SECTION 5 - PRODUCTS OR SERVICES (if applicable)
    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
    For more detail, please review our Returns Policy.
    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
    Certain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 
    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall Krieger Barrels, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
    You agree to indemnify, defend and hold harmless Krieger Barrels and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2024 Mayfield Road Richfield  US 53076.
    You can review the most current version of the Terms of Service at any time at this page. 
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
    Questions about the Terms of Service should be sent to us at info@kriegerbarrels.com.

    The Bottom Line:


    We use Google Analytics to monitor traffic on our website. This lets us know how many people visit a page, download our catalog etc. It does not provide us with anything personally identifiable about you the visitor. Google Analytics will download a few cookies onto your computer which do not personally identify you or your computer to us but lets Google Analytics know if you are a brand new visitor to Kriegerbarrels.com or a return visitor. The Better Business Bureau link at the bottom of the page also downloads a cookie for their use. When you get into the shopping cart for Krieger Direct there are several cookies downloaded that allow you to add items to your shopping cart and return to them later etc. These cookies are put there by Shopify, the company that we used to build our shopping cart.

    When submitting an inquiry or a custom order online we ask that you include your contact information so that we can get back to you. When the order is received by our office or the inquiry is resolved we delete any stored information.


    When making a purchase or credit card payment online you will be taken to the secure checkout page hosted by shopify.com at "https://checkout.shopify.com". The "s" in https means secure and refers to the 2048 bit encryption that all of your sensitive information is wrapped in when sent off to the banks. Also check for the small image of a lock to the left or right of the website address. The payment information you submit here is not stored or even ever seen by Krieger barrels. It is all handled off site and never stored by us. We get notification of what you ordered and that you paid for it as well as your contact/shipping information, but never any financial information beyond the card type and last four digits of the card used to make payment.

    The Fine Print:

    Krieger Barrels uses Google Analytics to provide information about traffic flows on our website. Google analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of this website, to prepare reports for viewing by Krieger Barrels and may share some portion of this data with with other Google services. Note that the information collected by google analytics shows aggregated usage patterns which allow us to know, for example, that some quantity of visitors looked at a given page with a certain version of a browser but not anything personally identifiable about that person (i.e. we have no way of knowing the identity or address of that visitor unless it is given to us expressly as in section 2).
    The information submitted will vary depending on the type of request, but in general we require your name and contact information so that we may respond to your request for information or your question. We ask only for the information that we think we need for the type of question you have. We may require more information, for example, for inquiries about exports than we do for a standard inquiry. This information is sent to the relevant member of our staff and stored until we can resolve your question. We may also send information relating to your browser and operating system version for our own diagnostic use if your inquiry should relate to site performance or other technical issues.
    The information submitted will vary depending on if it is a general website feedback form or feedback for the custom order form, but in general we do not require your name or contact information unless you desire a response from us. This information is stored and aggregated so that we can assess how well we are serving our customers. We may also store information relating to your browser and operating system version for our own diagnostic use since the feedback form may be used to report site performance and other technical issues.
    In order to submit an order with our custom order form system the visitor must submit not only the specifications required for their barrel - guided by our dynamic orderform logic - but also their contact and shipping information. The result of a completed order session is sent to the relevant member of our staff for order processing. Once this order is received, all personal contact information is removed from the web server and the order is transferred to our typical office procedures. We may also send information relating to your browser and operating system version for our own diagnostic use if there should be any technical issues.
    When you purchase something from our store, Krieger Direct, as part of the buying and selling process, we collect the personal information you give us such as your name, physical address and email address. 
    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address as well as information that helps us learn about your browser and operating system. 
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
    How do you get my consent? 
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
    How do I withdraw my consent? 
    If after you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at kbi@kriegerbarrels.com or mailing us at: 
    Krieger Barrels 
    2024 Mayfield Road Richfield Wisconsin US 53076
    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
    Krieger Barrels does not store any of your personal financial information for any online purchases for any amount of time, ever. Your credit card data is handled by an authorize.net payment gateway and is encrypted using 2048 bit SSL encryption before it is sent for secure processing off site. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
    In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 
    Google Analytics
    Our store, Krieger Direct, also uses Google Analytics. For more detail refer to section 1.
    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
    If you provide us with your credit card information, the information is encrypted using 2048 bit secure socket layer encryption (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
    _secure_session_id, unique token, sessional 
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
    PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at kbi@kriegerbarrels.com or by mail at 
    Krieger Barrels 
    [Re: Privacy Compliance Officer] 
    2024 Mayfield Road Richfield Wisconsin US 53076

    The Bottom Line:


    Krieger Barrels strives for the highest quality possible in barrel making and guarantees customer satisfaction. Krieger Barrels guarantees shipment of a barrel free from any manufacturing defects and capable of premium accuracy. If the work we did was unsatisfactory, we will replace your barrel or refund your purchase.


    If you are cancelling a barrel order due to no fault of our own you will be refunded whatever you have paid minus any restocking fees, non-refundable downpayments and shipping costs (if applicable).

    The Fine Print:

    We make a distinction between a strict return and what we consider to be a warranty claim on a Krieger Barrel. As such, these two distinct situations have two distinct policies attached to them.
    A “Warranty Claim” is defined as a barrel that was correctly ordered by the customer and shipped to that customer but was either unusable or unsatisfactory to the customer. This could be the result of a manufacturing defect such as a physical dimension being out of our internally defined manufacturing tolerances or it could be that significant accuracy issues exist within the scope of the work that was done by Krieger Barrels despite the barrel being within tolerances.
    A “Cancellation Return” is defined as a barrel that was incorrectly ordered by the customer in some way. This could occur if the customer ordered some quantity of barrels and then at some point during or after production of these barrels decides that he or she must lower the quantity ordered or cancel all quantities of that particular barrel. This may also occur if a customer purchases an in-stock barrel from our online store and then decides that he or she does not want that barrel before or after it has been shipped from Krieger Barrels.
    Accuracy in ordering your Krieger Barrel:
    The most common barrel sold by Krieger Barrels is an unchambered blank “in the white.” By this we mean a rifled, contoured, polished and lapped barrel that still requires a finish cut and crown as well as a chamber to be cut. These and many other options are available upon request, and subject to physical constraints and our own internal policies. The customer should not assume that we provide a certain chamber, surface treatment or any other service on their particular barrel unless they have confirmed this from a member of our technical sales staff or specifically chosen it as an option through one of our online sales channels. We only chamber barrels for a limited list of cartridges and only perform fittings on a limited list of receivers for example and while some contours can be fluted in a given caliber, others cannot. When an order is placed we make every effort to understand your requirements, whether your order is placed over the phone, online through our custom order form or through our ready-to-purchase online storefront. There are, of course, inherent limitations to the online sales channels when the shooter requires some very customized or unlisted options. The customer recognizes all of these requirements and limitations and is thereby responsible for making Krieger Barrels aware of any special requirements before an order is placed since those requirements may or may not be available for that particular barrel. If you are unsure about the options available on a certain caliber and contour, please inquire with our technical sales staff by either calling our office at (262) 628-8558 or submitting an online inquiry.
    Warranty Claim Policy:
    Policy Statement: Krieger Barrels strives for the highest quality possible in barrel making and guarantees customer satisfaction. Krieger Barrels guarantees shipment of a barrel free from any manufacturing defects and capable of premium accuracy. If the work we did was unsatisfactory, we will replace your barrel or refund your purchase.
    Detail and requirements: If a barrel is out of spec in a visible or measurable dimension whether it is a length, diameter, twist rate or threads that do not mesh etc. Krieger Barrels will replace or refund the customer’s barrel. We also understand that there can be issues with accuracy on a barrel that shows no signs of any material defect. In these cases we ask the customer to do some troubleshooting on their end to be sure that the accuracy issue is not related to some other component in their rifle system. If this investigation points to a potential problem in the barrel  we simply ask that the barrel be sent to us so that we can continue to investigate the issue for our own learning and improvement purposes. If the barrel was fitted to the customer’s barrel by Krieger Barrels we would require the whole rifle to be sent back to us. We will then send the customer a new barrel made to the same specifications as the original order or refund the purchase price. 
    Further requirements: The customer understands that Krieger Barrels can only claim responsibility for defects related to the work done by Krieger Barrels. For example, if the problem relates to improperly cut chamber that was cut by the customer’s gunsmith, Krieger Barrels cannot guarantee nor offer warranty for that gunsmith’s work. The customer must also be able to provide evidence that this barrel was purchased from Krieger Barrels by providing the Krieger Barrels serial number from that barrel. Whenever a customer receives a Krieger barrel, the serial number is either stamped on the breech or engraved on the side of the barrel. It is the customer’s responsibility to keep a record of the serial number associated with each barrel in case of warranty issues.
    Cancellation Return Policy:
    For any order which is cancelled, the customer will receive a refund for the amount that customer has already paid toward that order minus any applicable restocking fees, shipping costs and non-refundable down payments. 
    The exact restocking fees (to cover credit card transaction fees and other clerical costs) will be assessed and presented to the customer at the time of cancellation but will not exceed 15% of the original retail order value.
    Shipping costs would become applicable if the barrel was shipped to the customer before the customer decided to cancel the order. 
    Some down payments are non-refundable. This will be made clear at the time of purchase and is outlined in the Down payments policy document at “kriegerbarrels.com/policy”.

    Shipping and handling, unless noted specifically, is not included in any listed prices or subtotals for barrels. Shipping and handling charges are calculated based on the size, weight, value and destination of the items shipped. These charges are calculated when the order is processed and are subject to change or revision at any time. 
    Unless a customer has negotiated an open account status with Krieger Barrels, the full value of the order placed is due prior to shipment of items. Once payment is received in the form of a check or valid credit card payment, the items will be shipped to the customer. Typically these items will ship on the day of payment or the day after but could take up to 5 business days to ship. This does not necessarily apply to items exported outside of the United States (see section 6).
    The customer will receive an order ready notice when work has completed and their items are ready to ship.  The customer is obligated to make payment or setup an agreed upon payment schedule with Krieger Barrels on that order within 30 days of either the estimated ship date or the date sent of the order ready notice, whichever is later. For example, because a barrel could be completed much sooner than estimated, the customer can choose to hold payment and Krieger Barrels will hold shipment until their original due date. If the barrel takes as long as or longer than the estimate to complete, however, the customer is obligated to make full payment within 30 days of the order ready notice. In any case, full payment is required before items can ship. It is the responsibility of the customer to provide accurate contact information so that we are able to arrange payment or make any other required communications. Krieger Barrels may negotiate a different agreement with customers, but is not obligated to accept any payment schedules that fall outside these prescribed guidelines. 
    If the customer fails to make payment within 30 days of the original due date, prescribed deadline or the order ready notice (whichever is latest), the items will be considered as abandoned and will no longer be reserved for exclusive sale to that customer. Krieger Barrels will then use those items to fulfil any other pending orders, to sell as finished good inventory or sell through any other sales channel it chooses. If the items are still available for retail sale, the original customer can choose to purchase those items, subject to the same prepayment constraints. 
    At the time an order is placed, the sales staff will assign that order an estimated due date that takes into account both the size and type of the order itself as well as the current backlog in our shop. This estimated due date will appear on your order confirmation, whether it is sent by email or postal mail. 
    The customer recognizes that the estimated due date is only an estimate. Barrels may be completed before or after the estimated due date has passed. Custom Krieger Barrels are made to the customer’s specifications after the order is placed and, as in any custom manufacturing process, the time required to complete it can vary.
    When your order is ready to ship you will be contacted for payment. Depending on the nature of the order, a down payment may be required before we begin work on your barrel. If this is the case you will be contacted to arrange payment prior to your order beginning work. It is the responsibility of the customer to provide accurate contact information so that we are able to arrange payment or make any other required communications. 
    Krieger Barrels purchased online through our website are typically ready to ship much sooner because these barrels have already been rifled and contoured. If the customer would like us to perform additional services on a barrel, lead time will increase according to any and all manufacturing constraints. It is the customer’s responsibility to understand the attributes the barrel has before purchase online either by reading the description, sending an inquiry or calling the office. 
    When full payment is received for an order, the items will ship within 5 business days, usually within 1 or 2 business days. When down payments are received for an order, those orders will ship according to our typical lead time guidelines for the work being done. 
    Krieger Barrels will decide which carrier is used to ship barrels to the customer. If the customer has specific constraints regarding freight carriers or shippers, those constraints must be made clear at the time of order placement.
    If the customer is having work done which requires the customer to send some of his or her own personal parts such as a receiver or a muzzle device etc. the customer must first download the appropriate parts send in checklist and complete it fully. These documents contain instructions about how to prepare your parts for us to work on them and which parts we can accept and which we cannot. 
    The customer will also list the value of his or her parts which will be used when adding shipping insurance to the return shipment. If the customer is sending a rifle, it must be shipped in a hard case or it will be returned by Krieger Barrels in a hard case at the customer’s expense.
    If the customer sends parts to us without the appropriate form or without first placing an order or speaking with a member of our technical sales staff about your project needs we cannot guarantee that we can take in your parts or perform the services you require. Please check our website or call our office for clarification on what work we do, especially when it pertains to gunsmithing work.
    Note that some work can not be completed until the customer sends and Krieger Barrels receives the required parts from the customer, thus any estimated ship date is contingent on the customer sending the parts in promptly so that they are present and properly prepared when work is ready to begin with them. 
    NFA NOTICE: Under no circumstances may a customer send Krieger Barrels a full auto/select fire receiver (even if selector blocked), a receiver with a barrel shorter than 16 inches or a sound suppression device to Krieger Barrels. Krieger Barrels is not licensed to accept any class 2 or class 3 firearms or components, and noncompliance with this will result in my firearm and/or components to be turned over to the local BATFE agent. Krieger Barrels cannot be held responsible for what an individual sends to them if they fall into the above categories.
    Due to US State Department regulations pertaining to the exportation of barrels outside of the United States, the delivery timeframes as well as shipping and handling charges, payment methods and freight carries used may be different than those listed above or generally used within the United States or the customer's home country. These terms will more than likely be negotiated between the customer and Krieger Barrels on an individual case-by-case basis. In general there will be even less flexibility in these matters and more time required for the shipment to reach the customer’s shipping destination. Krieger Barrels does not currently offer online sales to shooters outside of the United States. 
    Shooters outside the US can submit an inquiry or they can complete a custom order and choose “Export” when entering their contact information. Note that custom orders for shooters outside the US are treated as an inquiry rather than a strict order because there are some countries where we have well established suppliers that we can direct you to and others where we cannot ship our barrels to at all. Custom orders for shooters within the US are, as always, treated as full orders.

    Down Payments:
    A non-refundable down payment is sometimes required when placing an order before we can begin work on that order. If a down payment is required, the customer will be notified either when the order is placed or when they receive the order confirmation. The size of the required down payment will be determined based on the particular aspects of the order in question. 
    Services and special requests: Krieger Barrels may require down payments for services such as fluting and chambering, as well as odd or non-standard dimensions, twists rates etc. This is necessary because often special tooling, fixtures etc. must be made for that one order, and other times the service may decrease the usability or desirability of that barrel for another shooter.
    Larger or discounted orders may be subject to down payments as well. Since production time and flow is allocated to accommodate these larger orders and facilitate the manufacturing advantage that justifies such a discount, down payments are required of the customer to give us faith that they will complete payment and take shipment when these barrels are completed. 
    In some cases, if changes or cancellations are made before production begins, all or part of the down payment may be returned. Down payments will not be refunded once work has begun on the orders.  		

    Military Discount

    Krieger Barrels is happy to offer a 5% discount off the retail price of any barrels for all active duty members of our United States Armed Forces. Military ID or other proof of service is required.

    FFL Discount

    If you are a gunsmith or anyone else working in the firearms industry and would like to use Krieger Barrels we will give you a 5% discount off the retail price of any barrels you order. We simply need a copy of your business license or your FFL for verification.

    Krieger Barrels does offer quantity based discounts for customers who order substantial quantities of identical barrels. This is worked out on a case-by-case basis and may be subject to credit verification and down payments. Get the process started by sending us an inquiry.